For US non-emergency medical transport companies
After-hours NEMT calls, answered when your dispatch team can't.
An AI assistant takes the trip request in English or Spanish and emails it to your team. Your team calls the caller back to confirm.
It does not dispatch crews, quote prices, take payment or confirm the trip.
A line that captures the call, not your workflow
Every request arrives in writing.
- The call comes in. After hours or when every line is busy.
- The assistant takes the request. Pickup, drop-off, time, mobility, oxygen, weight, escort, payer and return ride.
- Your team confirms the trip. You receive the details by email and call the caller back.
A clear handoff
This is what reaches your inbox.
The line collects the trip request. Nothing is booked yet. Your team keeps the decision.
| Status | Booking request |
|---|---|
| Caller | Facility, Riverside Hospital |
| Pickup | 100 Example Avenue, Dallas |
| Drop-off | 45 Sample Lane, Garland |
| Date and pickup time | Sun, Oct 11, 2026, 3 pm |
| Mobility | Stretcher |
| Payer | Private pay |
| Contact number | (214) 555-0142 |
The full email also lists oxygen, weight, escort, return ride and language.
Nothing is booked yet. Call the caller back to confirm the trip.
Example of the email format, from a test with made-up details.
Clear boundaries
It captures the request. Your team runs the trip.
- It does not dispatch crews or enter trips in your dispatch software.
- It does not confirm the trip, quote prices or take payment.
- It does not take emergencies. Callers in an emergency are told to hang up and dial 911.
Hear it for yourself
Make up a trip. Hear how the assistant handles it.
Email us and we set up a live demo call with you.
Request a demo